Ex Nick Scali 4 Piece Modular Cloud Style Sofa w/Ottoman

The Hartin Group is committed to providing reliable and efficient delivery for both couches and couch accessories. Please review our shipping policy below.

🚚 New Couch Delivery

Once your order is placed, your couch is typically ready for delivery within 5 business days, depending on delivery schedules in your area.

Delivery fees are displayed on the product page and again at checkout, so you’ll always know the full cost upfront.

Delivery options include:

• Driveway Delivery (Boxed)
  Your couch is delivered boxed and placed in your driveway or at the front of the property. No unpacking, carrying inside, or packaging removal is included.
• Driveway Delivery (Unboxed)
  Your couch is delivered unboxed and placed in your driveway or at the front of the property. No carrying inside or setup is included.
• White Glove Delivery
  Our premium service includes delivery into your home, unboxed and placement in your chosen room and basic setup.

🚚 Pre-Loved Couch Delivery

Delivery Timeframe

• Brisbane: Delivery within 5 business days.
• Sunshine Coast: Delivery within 5 business days.

Our Delivery Process

• After your order is placed, we will contact you to confirm the delivery date.
• Our team will coordinate a delivery time that works for you.
• Couches are delivered to ground-floor locations only unless customers purchase white glove service.

Delivery Range & Fees

✅ Free driveway delivery within Brisbane/Brisbane North
✅ $99 driveway delivery fee for the Sunshine Coast + South Brisbane
❌ We do not deliver couches outside these areas

Important Information

• Missed Deliveries: If you are unavailable during the arranged delivery time for couches, re-delivery fees may apply.
• Delivery Delays: While we aim to meet delivery timeframes, delays due to courier or external factors may occur.
• Remote Areas: Some remote locations may experience longer delivery times for couch accessories.

Contact Us

For any shipping inquiries, feel free to reach out:
📧 Email: thehartingroup@gmail.com
📱 Facebook & Instagram: @thehartingroup

We appreciate your business and look forward to delivering quality products to you! 🚚✨

Hassle free returns!

We will happily accept within 7 days of receiving the product. Some conditions apply so please be sure to read more in depth about our return policy!

At The Hartin Group, we make checkout easy and secure. We accept a range of payment methods so you can choose what works best for you:

• Visa
• MasterCard
• Apple Pay & Google Pay
• Amex
• Paypal

All payments are processed through secure, trusted gateways to keep your information safe.

If you have any questions about payment, feel free to get in touch — we're here to help!

🛋️ Caring for Your Pre-Loved Couch

Your new pre-loved couch has been professionally cleaned and refreshed, and with a little care, it will continue to look and feel great. We recommend giving it a light vacuum every week or two to keep dust and crumbs away. If there’s ever a spill, simply spot clean it with a damp cloth and a little mild soap, making sure to test a small hidden area first. Try to avoid using harsh chemical cleaners, as they can damage the fabric or leather over time. Keeping your couch out of direct sunlight will also help prevent fading, and occasionally fluffing and rotating the cushions will keep it feeling comfortable and looking even. With just a little regular care, your pre-loved couch will stay a beautiful and comfortable part of your home for years to come.