Shipping Policy

The Hartin Group is committed to providing reliable and efficient delivery for both couches and couch accessories. Please review our shipping policy below.

1. Couch Shipping

✅ Free delivery within Brisbane
✅ $150 delivery fee for the Sunshine Coast
❌ We do not ship couches outside these areas

Delivery Timeframe

• Brisbane: Delivery within 5 business days.
• Sunshine Coast: Delivery within 5 business days.

Delivery Process

• After your order is placed, we will contact you to confirm the delivery date.
• Our team will coordinate a delivery time that works for you.
• Couches are delivered to ground-floor locations only unless prior arrangements are made.

2. Couch Accessories Shipping

✅ Free delivery Australia-wide
🚚 Delivery timeframe: Up to 12 business days

Delivery Process

• Orders are processed within 1-2 business days.
• Standard shipping is used for all accessories.
• Tracking details will be provided once your order is dispatched.

3. Important Information

• Missed Deliveries: If you are unavailable during the arranged delivery time for couches, re-delivery fees may apply.
• Delivery Delays: While we aim to meet delivery timeframes, delays due to courier or external factors may occur.
• Remote Areas: Some remote locations may experience longer delivery times for couch accessories.

4. Contact Us

For any shipping inquiries, feel free to reach out:
📧 Email: thehartingroup@gmail.com
📱 Facebook & Instagram: @thehartingroup

We appreciate your business and look forward to delivering quality products to you! 🚚✨

No, here at The Hartin Group we are all about sustainability. Every couch we source is pre-loved and quality tested.

Returns & Refunds Policy

The Hartin Group is committed to providing quality couches and couch accessories. If you experience any issues, please review our returns policy below.

1. Change of Mind Returns

We do not offer refunds or exchanges for change of mind on couches or couch accessories. Please choose carefully before making a purchase.

2. Faulty or Damaged Products

Under Australian Consumer Law (ACL), you are entitled to a repair, replacement, or refund if a product:

• Has a major defect or fault that significantly impacts its use.
• Arrives damaged or is not as described.
• Does not perform as expected.

A. Reporting a Faulty Product

If you believe your item is faulty, please contact us within 7 days of receiving it:
📧 Email: thehartingroup@gmail.com
📱 Social Media: Facebook or Instagram

Provide:

• Your order number
• Photos/videos of the fault or damage
• A description of the issue

We will assess the claim and, if approved, offer a repair, replacement, or refund, depending on the nature of the fault.

3. Delivery Issues

We are not responsible for delays caused by couriers but will assist in tracking and resolving delivery issues. If an item is lost in transit, we will work with our delivery partners to find a resolution.

4. Conditions for Returns

• The item must be in its original condition and packaging (if applicable).
• Returns must be requested within 7 days of receiving the product.
• The item must not have been used, altered, or damaged (unless the issue is due to a manufacturing fault).

5. Return Shipping

• If the return is due to a faulty or incorrect product, we will cover return shipping costs.
• If a return is approved for a minor issue, the customer may be responsible for return shipping.
• For couches, returns may require a pickup fee depending on the location.

6. Refunds & Processing Time

• Refunds will be processed within 7 business days after approval.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable, except in cases of faulty products.

7. Contact Us

If you have any questions about our returns policy, contact us at:
📧 Email: thehartingroup@gmail.com
📱 Facebook & Instagram: @thehartingroup

Privacy Policy

Last Updated: 07/02/2025

1. Introduction

The Hartin Group is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

Contact Details: Name, phone number, email address, and delivery address.

Transaction Details: Purchase history, payment information, and order details.

Website Usage Information: IP address, browser type, and interactions with our website.

Other Information: Any details you provide when you contact us or use our services.

3. How We Collect Your Information

We collect your personal information through:

Direct interactions (e.g., when you place an order or contact us).

Our website (e.g., when you fill out a form or browse our site).

Third-party services (e.g., payment processors and delivery partners).

4. How We Use Your Information

We use your information to:

Process and fulfill orders for couch sales, cleaning, and removal services.

Communicate with you regarding your order or inquiries.

Improve our website and services.

Comply with legal obligations.

5. How We Share Your Information

We do not sell your personal information. However, we may share it with:

Service Providers: Subcontractors, delivery partners, and payment processors.

Legal & Regulatory Authorities: If required by law.

6. How We Store & Protect Your Information

We take reasonable steps to secure your personal data from unauthorized access, misuse, or disclosure. Your data is stored securely on protected servers.

7. Your Rights & Choices

You have the right to:

Access, update, or correct your personal information.

Request the deletion of your data (subject to legal requirements).

Opt out of marketing communications.

To exercise these rights, contact us at thehartingroup@gmail.com

8. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on our website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: thehartingroup@gmail.com

Contact us for any questions or queries.

thehartingroup@gmail.com